Figuring Out What People Want
If you are in the food service industry, whether it's a restaurant that's been in the family for generations or a Cold Stone Creamery franchise, you know that the customer is always right. That means you need to figure out exactly what consumers want to keep them knocking on your door. No matter how long you've been in a business, whether it's been two decades or two days, stay attuned to your customer base and keep them happy.
Hire the Cream of the Crop
Your employees are as important as the food that you serve. You can have dishes that are out of this world, but no one will come to your establishment if your service is poor. Take the time to bring in the best help. Give questionable employees a chance to improve. Let them go if they cannot meet your expectations. If you're having trouble with family members in your family-owned business, give them responsibilities that do not deal directly with the public. Make the most of each individual's talents.
Make Everything Look and Taste Good